Contracts Operations Specialist (Spanish Speaker) [Romania]

 Contract duration: 6 months + unlimited

Work schedule: 12:00/13:00 – 21:00/22:00 PM EEST

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Only candidates based in Romania will be taken into consideration.

Tasks

The Contracts Operations Specialist owns the end-to-end Contract Solutions for Channel business. Coordination of contract setup, updates, terminations, performance review, and system setup. They are responsible for the below processes:

• Partner onboarding, contracts modifications, mergers and acquisitions, terminations of agreements
• Exhibit knowledge and maintenance
• Partner Performance Review coordination with the country stakeholders
• Step-by-step guidance for account managers on contracts solutions
• Resolution of intermediate to complex partner contract issues
• Communication using the most appropriate channels, frequency
• Drives implementation of new processes/tools at the assigned country/cluster level
• Contractual data research and report creation as per business requirements
• Contractual template and letter creation and dispatching
• Work with specific tools for partner and customer data reporting
• Executes new process or project implementation as indicated by the project manager

Requirements

• University degree in business administration, communications, information technology, or law
• 2-4 years of experience in customer service, business administration, or account management would be a plus
• Being able to handle batch-work/working on data clustering and handling large volumes of information
• Work with competing priorities and manage multiple tasks

Work on self-directed activities with minimal supervision

• Possesses a sense of urgency with the ability to stay focused on goals and objectives
• Thorough Excel and Word knowledge

Knowledge and Skills Required

• Fluent English and Spanish
• Demonstrated analytical skills and strong process orientation
• Excellent communication skills, with the ability to build and maintain strong internal/external relationships

Benefits

• Medical subscription (Regina Maria);
• Meal vouchers (12 RON/working day);
• Worldclass preferential subscription;
• 24 annual leave days;
• Additional monthly time off;
• 200 RON net/month remote work bonus;
• Remote work option

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