At Smith+Nephew, global medical technology company, we design and make technology that takes the limits of living, and we help healthcare professionals achieve the same goal. Together we improve life, while also improving performance. This formed the basis for our purpose, #LifeUnlimited, and our culture pillars of Care, Collaboration, and Courage.
Care means that we show empathy and understanding for each other, our customers and patients.
Collaboration means we work together as a team, based on mutual trust and respect.
Courage is about continuous learning, innovation and accountability.
Our divisions are Sports Medicine, Orthopedics and Advanced Wound Management.
About the role
Collections Supervisor will manage shift operations including ensuring day to day activity is being handled as needed. In addition, this important role helps employees with questions, provides feedback and handles reporting and activity tracking as needed.
The Collections Supervisor will also manage the customer experience by monitoring calls, performing side by side coaching sessions, role playing along with other training and development techniques to constantly support the front-line employees and provide them with clear guidelines and expectations.
Responsibilities
- Coach develop and mentor employees.
- Train all new associates for a growing organization
- Provide quality and compliance feedback to associates
- Lead staff meetings and one on one meetings with call center associates
- Be a leader and advocate for change and development/ processes
- Provide exceptional customer service through coaching and direct customer interaction
- Create, review and implement SOP and training materials
- Review/update attendance, quality and performance reports
- Monitor team performance
- Refusing and resolving customer experiences and employee issues in a positive, professional and timely manner
- Reporting to senior management/personnel when required
- Ownership and accountibility of Cash Collection team across all entities
- Management, coordination and setting up of Cash Collection process for existing and new business
- Ownership and accountability of the month, agree on a payment plan with the customers, or initiate cancellation process
- Communicate with sales representatives in order to collect past due receivables from their accounts
- Set-up and revision of Cash Collection process methodology
- Roll-out and monitoring AR Aging report, use of, cash allocation and billing tools
- Cooperation with Sales department, external partners and Controlling department during the month-end close process and when new contract are being negotiated
- Investigate A/R impairments and overlook sufficient level of risk coverage in A/R
- Control and Accontibility of Monthly reconciliations of assigned to the Collection Team
- Proces owner for weekly AR Aging reporting and dashboards
- Ensure applicable Internal controls are performed and reviewed according to company policies
- Process improvement: actively participate in process and systems improvements and development
- Project management: actively participate and lead the internal accounting and reporting projects
Minimum requirements
- University Degree in Finance or similar
- 5+ year experience in Cash Collection area
- 2+ year experience managing mid sized team (5 -8 people)
- Fluent both verbal and written English
Preferred requirements
- Previous new hire and continuing education training of associates in a classroom setting
- Prior experience handling 1:1 associate interaction with coaching and feedback
- Prior experience leading and motivating others
- Exceptional communication skills with execution of feedback, coaching, and customer experience
- Proficient with Excel
- Proficient with SAP and GetPaid tools
Our recruitment process includes a pre-employment medical checkup, background investigations, and possibly technical testing.
At Smith+Nephew we offer
Company doctor | gym |life insurance |training and language classes | learning unlimited tools | training programs|subsidies for food and transport | company stock saving plan | recognition program |employment stability | referral bonus |possibility of working remotely | flexible schedules | extra days off |Employee Association (Asociación de empleados)
Smith+Nephew provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.
